Refund Policy for Stazy
At Stazy, we prioritize transparency, safety, and reliability in all transactions on our platform. This Refund Policy outlines the terms and procedures for refunds to ensure users feel secure and informed throughout their experience with us. By using Stazy, you agree to the following terms:
1. Refund for Failed Transactions
- Processing of Refunds: In cases where a payment fails due to technical errors, insufficient funds, or any other reason outside of the user’s control, Stazy will initiate a refund process within 3 to 5 working days of the failed transaction notification.
- Bank Processing Times: Please be advised that while Stazy will begin processing the refund promptly, the bank may require additional time to complete the transaction. The total time for the refund to reflect in your account may vary depending on your bank’s policies and timelines.
- User Notification: Once a refund is initiated by Stazy, a confirmation email or SMS will be sent to the user, including the estimated time for the funds to reflect in the user’s account.
2. Non-Stazy-Managed Refunds
- Responsibility of Property Owners and Managers: For any other types of refunds, including but not limited to service cancellations, deposits, or overpayments that are not related to failed transactions, the responsibility for refunding rests solely with the Property Owner, Property Manager, or the Company associated with the property. Stazy does not directly manage, mediate, or influence these refunds.
- Stazy’s Limited Liability: Stazy serves as a platform to facilitate communication and transactions between tenants and property operators. As such, Stazy cannot be held liable for non-Stazy-managed refunds, including those arising from disputes over services, deposits, or other property-related fees. For these matters, users should contact the relevant property management or ownership team directly to resolve any issues.
- Additional Support: Stazy provides support to assist users in reaching the appropriate property representatives if needed. However, Stazy does not guarantee or process refunds managed by third-party property managers or owners.
3. Safety and Security in Transactions
- Data Privacy: Stazy takes user data and transaction security seriously. All transactions are encrypted, and personal payment information is stored securely to prevent unauthorized access.
- Fraud Protection: If users suspect fraudulent activity related to a transaction, they are encouraged to report it to Stazy immediately. We will investigate the matter promptly and take appropriate action, though we cannot guarantee refunds outside of failed transaction cases.
4. Finality of Refund Decision
- Stazy’s Final Decision on Failed Transactions: Stazy retains the final authority on processing refunds for failed transactions, as outlined above. For non-Stazy-managed refunds, the ultimate decision lies with the respective property owner or manager. Users should refer to the terms and conditions provided by the property operator for detailed policies regarding other types of refunds.
5. Contact Information
- For questions or concerns regarding this Refund Policy, users are encouraged to reach out to Stazy’s support team at connect@stazy.live . Our team is dedicated to assisting you in understanding and navigating the refund process for transactions facilitated through Stazy.
By agreeing to this Refund Policy, users acknowledge that they understand the scope of Stazy’s refund responsibilities and the limitations of Stazy’s role in non-platform-managed refunds. This policy aims to protect both users and property managers by ensuring clear and transparent refund practices.